1. General Information
We process personal data in accordance with the laws of the Republic of Moldova, including Law No. 133/2011 and Law No. 195/2024 (GDPR‑aligned). By using this website, you agree to this Policy.
2. Data Controller
Controller: Sonetica SRL
Address: V. Alecsandri 30, of. 2
IDNO: 1003600083647
Phone: 022 274866
Email: contact@sonetica.md
We do not sell personal data to third parties.
3. Data We Collect
– name and surname
– phone number
– email
– delivery address
– billing information
– order data (products, price, status, history)
– IP address, device, browser, cookies
– analytics data (Google Analytics, Meta Pixel)
– payment operator data (no card details)
4. Purposes of Processing
– order processing and delivery
– account management
– invoicing
– order notifications
– customer support
– analytics and website improvement
– marketing (with consent)
– fraud prevention
5. Legal Basis
– contract performance
– legitimate interest
– consent
– legal obligations
6. Data Sharing
We share data only with partners essential for our services:
– courier services
– payment processors
– hosting providers
– analytics services
– warranty service centers
We do not share data for sale or exchange.
7. International Transfers
When data is transferred outside Moldova (for example to services such as Google, Meta, or Cloudflare), we use Standard Contractual Clauses (SCC) and additional safeguards where required.
8. Cookies and Analytics
We use cookies for cart functionality, authentication, analytics, personalization, and marketing.
Services may include: Google Analytics, Meta Pixel, Google Ads.
You may disable cookies in your browser settings, but some features of the website may not function properly.
9. Data Retention
– order data: 5–10 years (for accounting and legal obligations)
– account data: while the account is active
– marketing data: until consent is withdrawn
– cookies: per Cookie Policy
Some data may be retained after account deletion for legal and anti‑fraud purposes.
10. User Rights
You have the right to:
– access your data
– rectify your data
– delete your data
– restrict processing
– object to processing
– data portability
– withdraw consent at any time (where processing is based on consent)
11. Children
This website is not intended for children under the age of 16. We do not knowingly collect personal data from children.
12. Security
We use technical and organizational measures to protect personal data, including SSL encryption, access restrictions, server and backup protection, security monitoring, and regular updates.